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My pool was just finished on August 1st, and I don't live in Key West full time, but Emily and Joe have been great so far! Emily never fails to return my calls, almost immediately, and she kept me updated on the pool progress-including pictures!-when I had to leave before it was fully completed. The week I was in town she and Joe came by three straight days in a row (on a holiday weekend, no less!) because we're pool newbies and had no idea what we were doing. They were always happy to help, to answer our questions, to reprogram the pump when we unknowingly de-programmed it-you name it, they were there for us. Now I know-they have the pool under control and all I need to do is enjoy it when I'm there.
These folks are the best! I have worked with a variety of service providers over the years, including other pool service companies, and they all pale in comparison. Quality of work - 5 star, pricing - 5 star, responsiveness - 5 star, dependability -5 star, communication -5 star. AND they helped me to solve more than one pool related problem that was not in their realm immediately and with no charge. You CANNOT do better than this. Thanks Guys - and keep up the good work!
As a long time resident of Key West who has tried out numerous pool service companies I can attest to the excellent customer service and care taken with my pool from Southernmost Pool Service. They are both wonderful to work with and have earned my trust and business!
I had not been here (to my second home in Key West) for awhile and when I walked into my backyard it was a mess with debris from the trees and palm fronds everywhere, but my pool sparkled. And I said to myself that if my pool can sparkle with all of the mess coming from the trees, I know that my pool company is coming every week like they say they are, they are doing a great job, and I don't have to worry. That's what matters to me.
Southernmost Pools is definitely a family friendly company. My family kept having problems with our new saltwater pool (I know they are all the new rage and the type of pool that everyone is getting) but we kept having problems with it. Southernmost pools came out, identified the problem immediately and fixed it within no time. They were very professional and personable as well. I definitely recommend them and will use them again in the future!
We faced a very difficult situation - a new saltwater pool with some malfunctioning equipment. I was very impressed and appreciative that Southernmost worked the problem until a solution is found. I am very happy with this company and recommend them highly to my friends and neighbors...
These guys do a great job on our pool. We've had some equipment problems and they have been right on top of the situation. They have gone above and beyond the regular service of our pool to make sure we were taken care of by the right people. They are hard workers and very conscientious. I've been very impressed!